Nigeria Tourism: Chatbots in the Hospitality Industry

The premise of a chatbot is simple – automate communication and act as a window to access a service.   In the hospitality industry, one which is built around making the customer alpha, communication and information transactions must be smart, swift, insightful and analysable. Chatbots are hence the perfect tool for this type of communication and service provision. They live in messaging apps where today’s internet user spends a significant portion of his time, they are also cheap in the long run and can provide deep insights into customer preferences…

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